Privacy Policy

1. Information We Collect

We may collect various types of information when you use LetterMate, including:

• Personal Information: This may include your name, email address, and payment information when you subscribe to our services.
• Usage Data: We collect information about how you access and use LetterMate, such as the features you use, the time and date of your visits, and the documents you create.
• Document Content: As an AI-powered legal solution, we process the text and data you input when creating legal documents.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain LetterMate: To operate and deliver our AI-powered legal document creation service.
• To Process Transactions: To process payments and provide you with the services you have subscribed to.
• To Improve LetterMate: To understand how users interact with our service and to enhance its features and functionality.
• To Communicate with You: To send you service-related notifications, updates, and promotional materials.
• For Security: To protect against fraudulent or illegal activity.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Data Security

We are committed to protecting your data. We implement industry-standard security measures, including SSL encryption, to safeguard your information from unauthorized access, disclosure, alteration, and destruction. We are based in the UK and strive for GDPR compliance in our data handling practices.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with our services and for legitimate and essential business purposes, such as maintaining the performance of LetterMate, making data-driven business decisions, and complying with our legal obligations.

5. Disclosure of Your Information

We will not sell, rent, or lease your personal information to third parties. We may disclose your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating LetterMate (e.g., payment processors, hosting providers). These providers are obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

6. Your Data Protection Rights

As a UK-based and GDPR-compliant service, you have certain data protection rights, including:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

7. General Guidance, Not Legal Advice

Please remember that LetterMate provides general guidance only and is not a substitute for professional legal advice. The information generated by LetterMate should not be considered legal advice, and you should consult with a qualified legal professional for specific legal guidance.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us through the LetterMate website.